Newsletter
Every week I publish a post with something interesting, meaningful, and hopefully helpful around workplace conversations. I occasionally try to answer questions from readers.
Subscribers to my newsletter get to see everything first, but you can browse past posts on this page.
The people you don’t lead
The people who shape safety aren't necessarily the people you lead.
Systemic empathy
The person who enables the pressure and the person who absorbs it are rarely in the same room.
Inviting ownership
Responsibility is a relationship between a person and something they have come to care about.
Encountering reality
How do leaders remain open to encountering the reality they are responsible for shaping?
The deficits of deficit language
Deficit language locates responsibility, shapes solutions, and determines who gets to matter in the conversation.
The sounds of With
Working with people means recognising that successful implementation depends on local understanding.
Before noticing
What has your organisation learned to see, and what has it learned to ignore?
What’s weak about weak signals?
Weak signal is often a misdiagnosis. It suggests a problem of detection when the problem is usually interpretation, legitimacy, or response.
The power of collective conversations
No single person sees the whole system. Collective conversations bring together partial views, helping groups see more, understand more, and act more effectively than any individual can alone.
Talking together, alone
Expression directed at someone is not the same as exchange with them.
Practicing on taxi drivers
The limitation is often the quality of attention we bring to other person, rather than what they bring.
The executive conversation
The executive conversation is about closing that distance that turns safety into numbers and a problem to manage from afar.
The case against safety conversations
The safety door opens into a room most people have already tidied.
A cure for chronic unease
Chronic unease is one of the most important concepts in safety leadership. It's also terrible language.